Quick Help
Common Issues
Can’t access your account?- Check your email and password
- Try resetting your password
- Contact support if the issue persists
- Verify your payment method
- Check your billing information
- Contact our billing team
- Clear your browser cache
- Try a different browser
- Check our status page for outages
Product-Specific Support
Alimov LTD
Algoforge
Tinder Finance
Other Products
Support Channels
Email Support
- General Support: [email protected]
- Technical Issues: [email protected]
- Billing: [email protected]
- Feature Requests: [email protected]
Priority Support
- Enterprise Customers: [email protected]
- Partners: [email protected]
Response Times
- Critical Issues: 2-4 hours
- High Priority: 4-8 hours
- Normal Priority: 24-48 hours
- Feature Requests: 1-2 weeks
Self-Service Resources
Documentation
Video Tutorials
Community
Status & Updates
Service Status
Latest Updates
Escalation Process
If your issue isn’t resolved through standard support channels:- Level 1: Initial support contact
- Level 2: Technical specialist review
- Level 3: Senior engineer investigation
- Level 4: Management escalation
Feedback & Suggestions
We value your feedback! Help us improve our services:- Product Feedback: [email protected]
- Feature Requests: [email protected]
- Bug Reports: [email protected]
- General Suggestions: [email protected]
Emergency Contact
For critical issues affecting business operations:- Emergency Email: [email protected]
- 24/7 Support: Available for enterprise customers
Our support team is dedicated to helping you succeed. Don’t hesitate to reach out!