​
Quick Help

​
Common Issues

Can’t access your account?
  • Check your email and password
  • Try resetting your password
  • Contact support if the issue persists
Payment problems?
  • Verify your payment method
  • Check your billing information
  • Contact our billing team
Technical issues?
  • Clear your browser cache
  • Try a different browser
  • Check our status page for outages

​
Product-Specific Support

​
Alimov LTD

​
Algoforge

​
Tinder Finance

​
Other Products

​
Support Channels

​
Email Support

​
Priority Support

​
Response Times

  • Critical Issues: 2-4 hours
  • High Priority: 4-8 hours
  • Normal Priority: 24-48 hours
  • Feature Requests: 1-2 weeks

​
Self-Service Resources

​
Documentation

​
Video Tutorials

​
Community

​
Status & Updates

​
Service Status

​
Latest Updates

​
Escalation Process

If your issue isn’t resolved through standard support channels:
  1. Level 1: Initial support contact
  2. Level 2: Technical specialist review
  3. Level 3: Senior engineer investigation
  4. Level 4: Management escalation

​
Feedback & Suggestions

We value your feedback! Help us improve our services:

​
Emergency Contact

For critical issues affecting business operations:
Our support team is dedicated to helping you succeed. Don’t hesitate to reach out!